Director's Desk

Dear Friends,

Greetings of the day!


I am humbled and immensely pleased to join Team NIBSCOM as Director. At the very outset, I take this opportunity to thank all the esteemed members of the Governing Board of NIBSCOM for providing me opportunity to serve this premier organization at a key position and in a challenging role. I feel excited, enthused and committed to work for the assigned job-role to the best of my knowledge and ability in the best interests of the Institute and all the stake-holders.

I also feel privileged to place on record my sincere appreciation for the commendable work done by Dr. K Srinivasa Rao, my immediate predecessor. Dr. Rao, by dint of his dedication and sincerity, contributed in a big way towards growth and development of NIBSCOM and took it to a prestigious level. Our earlier predecessors and leaders also made tireless efforts in bringing this 48 years young organization to the present respectable stature. I deem it my moral duty and responsibility to follow the footsteps of my predecessors and carry forward the legacy left by them. 

Banking Industry in India has always been confronted with challenges like continued Asset Quality erosion, poor collections and recoveries, regulatory compliance, security breaches, antiquated applications, continuous innovation, amalgamation and mergers etc. In the backdrop of evolving economic and regulatory developments, jobs in the financial sector are becoming more complex, more demanding, more challenging. The rapidly changing business environment in the banking sector and the constant challenges it poses to organizations and businesses, make it imperative to continuously innovate to enhance and improve knowledge and skill sets across the organization. To ensure satisfaction of ever increasing customer requirements and expectations, the employees are expected to have much deeper knowledge, strong expertise and better skill sets. Requirement of different skills and rich experience is a continuously evolving concept. Bank employees, now-a-days, need to specialize in different business functions while maintaining basic general competency. Being an integral part of Service Industry, Human Capital in Banks needs to be strengthened, refined and enriched.

In the current scenario, Human Resources Management aspect in general and Capacity Building in particular needs to be provided consistent focus and commitment by the Top Management of the Banks. We need to manage attrition risk and should endeavor to mitigate it by seriously addressing issues of replacement and replenishment of talent which makes succession planning a big responsibility. And this has to be a continuous journey.  We need to identify skill sets required for different assignments and address the gaps by taking appropriate Capacity Building steps including training and education. The aim & objective has to be essential skill development for the current employees to create future leaders. HR functionaries in the banks need to seriously focus on augmenting capacity in the employees. Talent and Leadership requirements at the specialized positions, including Top Positions in the organization need to be assessed, analysed and planned strategically and efforts to be made to have a sustainable and methodical approach to skill development and capacity building.

Training, education, coaching and mentoring plays an important role in growth and development of both, the employees as also the organization. Training is the most important Talent Management tool. Training interventions result in skill development, capacity building and overall personality enrichment and growth of the employees. The training system in the Banks needs to be streamlined and strengthened. It needs to be continuously re-invented and re-discovered. There are skill gaps at various hierarchical levels, including senior positions, in Leadership skills, Team-Building skills, Effective Communication skills, Motivation skills etc. that need to be identified and addressed through training, counseling, coaching and mentoring. A comprehensive overhauling of competencies is the need of the hour. Internal Academies and External Training Institutes can play an important role in this direction. They are the main centers for Leadership Development in banking sector.

We, at NIBSCOM, believe in offering & delivering the best of education, knowledge, grooming, counseling and training to the bankers and Financial Sector participants through one of the best Internal Faculty Members, experienced Industry Experts as Guest Speakers and the state-of-the art infrastructure. Out of the box thinking and challenging the status quo has been part of our work culture.    

As a strong and well-knit team of Faculty Members and Administrative Staff, we are committed to offer the best take-always in the form of enriched learning coupled with practical experience-sharing.  We strongly believe in continuously enhancing value of our deliverables through innovation and up gradation. We strive to be the Best in our stream and hope to take this philosophy further and farther. We are strong believers of Team-spirit and Team-work and are confident that we live up to our Mission Statement and achieve our goals and objectives.


Together we can & Together we will!     



Truly Yours,



(Rakesh  Bhatia)